Frequently Asked Questions

4 Paws Forever Product Questions
How do I request your product catalog?
Can I leave my Custom Stone outside?
How do I know what size urn to purchase?
How do I put the cremains in the urn?

4 Paws Forever Ordering Questions
Do I need to use this website to place my order?
What are my payment options?
When will my credit card be charged?

4 Paws Forever Shipping Questions
How much is shipping?
When will my order be shipped once the order is placed?

4 Paws Forever Product Questions
How do I request your product catalog?
All our products are on our website. Producing catalogs is expensive. We strive to keep our costs down and our products affordable.

Can I leave my Custom Stone outside?
Yes. All our stone products are made from natural stone and are meant to be either outside or inside. We do not use cast concrete or resin products from China!

How do I know what size urn to purchase?
A good rule of thumb is one pound of body weight equals one cubic inch of cremains. Thus if your pet weighed 75 pounds under normal, healthy conditions, you would select an urn that held at least 75 cubic inches. All of our urns have sizes noted in the descriptions.

How do I put the cremains in the urn?
Our wooden urns are accessed from the bottom of the urn. When you receive the urn, the bottom panel will be attached by only two screws to allow for its easy removal. Remove the bottom panel and place your bag of cremains inside the urn. The bottom panel can screwed back into place using the additional screws enclosed in a small zip lock bag within the pet urn.

4 Paws Forever Ordering Questions
Do I need to use this website to place my order?
We gladly accept orders for our products urns by phone or mail. If you would like to order by phone, just call us toll free at 1-877-84 4-PAWS and we will be happy to assist you. Our location hours are Monday through Friday 8:30am to 5:00pm EST.

What are my payment options?
We accept the following methods of payment for our products:

Credit cards. We accept MasterCard, VISA and Discover.
Cashier's Check or Money Order.

When will my credit card be charged?
Whether you order online, by phone, or mail, your credit card is typically charged within forty-eight hours of your order. Orders are subject to credit card verification and acceptance before shipping.

4 Paws Forever Shipping Questions
How much is shipping?
Shipping and packaging is calculated during checkout and is based on your location and the total amount of your order. Orders are usually shipped via FedEx Ground, but we may also use USPS or UPS depending on the best available service to a specific address. For expediated shipping, please call Toll Free 877 84 4 PAWS.

When will my order be shipped once the order is placed?

Stock items - (e.g. Jewelry, Memorial Trees etc...	Usually Shipped Next Business Day
Custom Items:
Stones & Markers Made-To-Order Urns Engraving	5 days 14 days 7 days
If you have an email address, then you will receive notification and a tracking/confirmation number via email when item is shipped.